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is how you can troubleshoot your notebooks and laptops.
The first step in repairing any laptop or notebook
is troubleshooting the problem accurately. For example,
some people will run out and buy a new battery on
the assumption it's failed when the problem is a frayed
wire or a bad connector on the power cord, something
that can be fixed with a little solder or electric
tape. Likewise, a "dead" LCD screen could
be a mainboard or video adapter failure, a bad inverter
or a burnt out backlight. When the LCD itself needs
replacing, it will probably be due to a physical crack
in the glass or blocks of dead pixels. If your CD
or DVD drive won't work anymore, make sure you've
tried a selection of discs and try a cleaner kit before
replacing the drive, and always double-check the connection
before discarding the old drive. About the only problems
that will identify themselves as imminent failures
are increasingly loud hard drives or steadily decreasing
battery life over time.

There's very little difference between troubleshooting
a Dell Latitude, Toshiba Satellite, Sony Vaio, IBM
Thinkpad, HP Pavilion (and Compaq) or even an Apple
Powerbook or iBook. The basic designs of all of these
laptops are the same, even if one model uses an Intel
CPU, another an AMD,a third a PowerPC and a fourth
a low power Transmeta. A technician troubleshooting
Toshiba laptops may be more like to start with the
battery, as they are notoriously weak, just as troubleshooting
HP and Compaq notebooks often begins with the RAM.
However, it's a mistake to approach any notebook problem
with a preconceived notion of the outcome rather than
following a logical process of elimination. Just because
one model of Dell tends to blue blotches on the screen
when it ages doesn't mean that Dell kept manufacturing
notebooks with the same problem. IBM and Sony and
Apple laptops have generally been viewed as the higher
quality than the more popular brands, but they all
suffer similar failures due to overheating, wear and
tear, and the occasional run of bad components.
Battery life is special subset of power problems that
has as much to do with poor designs as actual component
failure. The older NiCd batteries were particularly
susceptible to "memory" issues. If not full
discharged after every charging, the battery cells
begin to remember their previous charge level as a
new maximum, and some individual cells may even reverse
polarity while the batteries are being charged. Ni-MH
(Nickel Metal Hydride Battery) which replaced NiCd
(Nickel Cadmium) for standard models are somewhat
better, but they can't fight poorly designed charging
circuitry or bad software controls. All laptop batteries,
whatever the shape, consist of a number of low voltage
cells connected in series to reach the required operating
voltages. You can rebuild a notebook battery (it voids
the warrantee:-) but it's usually not cost effective.
Power Failure
The troubleshooting process always starts with identifying
what works. If the problem is power related (whether
battery or a question of the laptop not turning on)
the first step is establishing that power is getting
to the laptop. This means checking that the LED on
the transformer brick is lit, and if it isn't (or
doesn't have an LED), that it's plugged into a good
power outlet. You can check that by unplugging the
transformer and simply plugging in a lamp. Some of
the oldest notebook models have an internal transformer,
so the line power (110 VAC in the U.S., 220 most other
places) goes directly into the laptop body. The next
question is whether or not any of the little LED status
lights on the laptop light up with the power plugged
in. Even the oldest models usually have a power good
status light. If you have positive power status and
the notebook simply won't turn on, the next check
is the battery. Some models of notebooks will not
operate without a good battery installed, but most
will, so Google up your particular model with a search
like "operating without battery" and find
out if your laptop will operate with a dead or missing
battery. If the battery isn't an issue and the laptop
still won't turn on one with the power good status
light lit, it could be a switch failure, but it's
more likely a power regulation or mainboard failure.
Troubleshooting power regulation or the motherboard
requires test equipment or spare board to swap out,
and is beyond the scope of these articles.
It pays to go online and read the owners manual for
extending the life of the battery in your particular
laptop model if you didn't do so when you obtained
it. Some older notebooks require that you cycle the
battery continually, only working on AC power for
as long as it takes to recharge the exhausted battery.
Many newer models want you to fully discharge the
battery around once a week, but otherwise don't care
about leaving it plugged in the rest of the time,
and newest designs don't care what you do as long
as the laptop actually gets run on battery for a reasonable
percentage of the time. If you think your battery
is running down too fast, make sure you have enabled
the aggressive power saving modes in software (usually
accessed through Control Panel or the manufacturers
icon) which dim the screen, slow the CPU, and let
the hard drive spin down when unused. Also, keep in
mind that the level of estimated battery life remaining
that causes an onscreen alarm can be set by the user,
and if your default setting is very conservative (between
10% and 20%), you may want to experiment with a lower
level (between 3% and 5%) that will still give you
time to save your work and shut down before the laptop
goes into hibernation.
The first step in repairing
any laptop or notebook is troubleshooting the problem
accurately. For example, some people will run out
and buy a new battery on the assumption it's failed
when the problem is a frayed wire or a bad connector
on the power cord, something that can be fixed with
a little solder or electric tape. Likewise, a "dead"
LCD screen could be a mainboard or video adapter failure,
a bad inverter or a burnt out backlight. When the
LCD itself needs replacing, it will probably be due
to a physical crack in the glass or blocks of dead
pixels. If your CD or DVD drive won't work anymore,
make sure you've tried a selection of discs and try
a cleaner kit before replacing the drive, and always
double-check the connection before discarding the
old drive. About the only problems that will identify
themselves as imminent failures are increasingly loud
hard drives or steadily decreasing battery life over
time.
Power Failure
The troubleshooting process
always starts with identifying what works. If the
problem is power related (whether battery or a question
of the laptop not turning on) the first step is establishing
that power is getting to the laptop. This means checking
that the LED on the transformer brick is lit, and
if it isn't (or doesn't have an LED), that it's plugged
into a good power outlet. You can check that by unplugging
the transformer and simply plugging in a lamp. Some
of the oldest notebook models have an internal transformer,
so the line power (110 VAC in the U.S., 220 most other
places) goes directly into the laptop body. The next
question is whether or not any of the little LED status
lights on the laptop light up with the power plugged
in. Even the oldest models usually have a power good
status light. If you have positive power status and
the notebook simply won't turn on, the next check
is the battery. Some models of notebooks will not
operate without a good battery installed, but most
will, so Google up your particular model with a search
like "operating without battery" and find
out if your laptop will operate with a dead or missing
battery. If the battery isn't an issue and the laptop
still won't turn on one with the power good status
light lit, it could be a switch failure, but it's
more likely a power regulation or mainboard failure.
Troubleshooting power regulation or the motherboard
requires test equipment or spare board to swap out,
and is beyond the scope of these articles.
Full
Size Laptop Power
There's very little difference
between troubleshooting a Dell Latitude, Toshiba Satellite,
Sony Vaio, IBM Thinkpad, HP Pavilion (and Compaq)
or even an Apple Powerbook or iBook. The basic designs
of all of these laptops are the same, even if one
model uses an Intel CPU, another an AMD,a third a
PowerPC and a fourth a low power Transmeta. A technician
troubleshooting Toshiba laptops may be more like to
start with the battery, as they are notoriously weak,
just as troubleshooting HP and Compaq notebooks often
begins with the RAM. However, it's a mistake to approach
any notebook problem with a preconceived notion of
the outcome rather than following a logical process
of elimination. Just because one model of Dell tends
to blue blotches on the screen when it ages doesn't
mean that Dell kept manufacturing notebooks with the
same problem. IBM and Sony and Apple laptops have
generally been viewed as the higher quality than the
more popular brands, but they all suffer similar failures
due to overheating, wear and tear, and the occasional
run of bad components.
Battery life is special subset of power problems that
has as much to do with poor designs as actual component
failure. The older NiCd batteries were particularly
susceptible to "memory" issues. If not full
discharged after every charging, the battery cells
begin to remember their previous charge level as a
new maximum, and some individual cells may even reverse
polarity while the batteries are being charged. Ni-MH
(Nickel Metal Hydride Battery) which replaced NiCd
(Nickel Cadmium) for standard models are somewhat
better, but they can't fight poorly designed charging
circuitry or bad software controls. All laptop batteries,
whatever the shape, consist of a number of low voltage
cells connected in series to reach the required operating
voltages. You can rebuild a notebook battery (it voids
the warrantee:-) but it's usually not cost effective.
Full
size laptop battery troubleshooting
It pays to go online
and read the owners manual for extending the life
of the battery in your particular laptop model if
you didn't do so when you obtained it. Some older
notebooks require that you cycle the battery continually,
only working on AC power for as long as it takes to
recharge the exhausted battery. Many newer models
want you to fully discharge the battery around once
a week, but otherwise don't care about leaving it
plugged in the rest of the time, and newest designs
don't care what you do as long as the laptop actually
gets run on battery for a reasonable percentage of
the time. If you think your battery is running down
too fast, make sure you have enabled the aggressive
power saving modes in software (usually accessed through
Control Panel or the manufacturers icon) which dim
the screen, slow the CPU, and let the hard drive spin
down when unused. Also, keep in mind that the level
of estimated battery life remaining that causes an
onscreen alarm can be set by the user, and if your
default setting is very conservative (between 10%
and 20%), you may want to experiment with a lower
level (between 3% and 5%) that will still give you
time to save your work and shut down before the laptop
goes into hibernation.
Video
Failure
The first thing to check
in cases of complete video failure is the power status,
as detailed above. If you can always hear your laptop
fan when you turn on the laptop and now you can't
it's not a video failure, it's a power or mainboard
failure. The next troubleshooting step is to connect
an external monitor with a standard VGA connector,
whether a CRT or an LCD. If your notebook won't light
up the external monitor, it's extremely likely that
either the motherboard or the internal video adapter
(if it's not part of the mainboard) has failed. If
the video adapter is a discrete component and you
can find a replacement for under $100, it might be
worth gambling on replacing, but it's almost never
cost effective to replace a mainboard. There is a
small chance that the internal connection to the external
video port has coincidentally failed with the laptop's
own video subsystem, but it's not all that likely.
If the external monitor
works fine, your failure is with the laptops video
subsystem, which is usually contained entirely in
the screen/lid assembly. There is a decent chance
that one of the cable bundles (video signal or power)
that run through the hinges to the video subsystem
has failed, so unless the failure is obvious (cracked
screen, fading in a corner, faint image, bad pixels),
you should still open up the main body of the laptop
as well to visually inspect the connections. The easiest
problem to identify is obviously a cracked LCD, but
a slowly increasing number of dead spots or whole
rows or columns on the screen indicates the the actual
LCD assembly is bad. Replacing the LCD is pretty much
the same on most notebooks, Dell has a nice backlight
design, the real challenge is getting the lid open
and removing it without breaking anything.
Full
size display troubleshooting
If your screen brightness
seems to flicker or sometimes is bright and sometimes
almost fades out completely, even then the unit is
plugged into the wall (don't get fooled by power saver
mode), then you probably have a failing inverter or
backlight. Between the two, the inverter is several
times more likely to fail, it plays the role of the
solid state ballast in modern fluorescent lights.
The backlight itself is a CCFL (Cold Cathode Fluorescent
Lamp) with a very long meant time between failure,
while whole generations of inverters have been lemons
on some laptop models, you can easily research your
model on Google. I did an illustrated guide to how
to replace an inverter or backlight on a Toshiba notebook,
the process is similar for any laptop.
Laptop
Fan Failure
The guts of a laptop are crammed into
such a small, cramped space, that the cooling fan
is absolutely critical. A replacement laptop fan and
heat pipe should cost well under $50, you may even
get by with a generic fan replacement for a few bucks,
but the job is fairly involved and differs from manufacturer
to manufacturer. I don't get excited about noisy laptop
fans, I had one in my Toshiba Satellite that got noisy
within a year of my buying it and continued noisy
for the next four years without failing. On the other
hand, you don't want to wait until you get heat damage
to replace the fan. If the fan gets increasingly noisy
over time or starts noisy (and slow) then quiets down
as it picks up speed, I'd replace it at the first
opportunity. Assuming you've owned the notebook for
a while, you should be familiar with how long the
fan usually takes to come on and how long it runs.
If the fan never comes on, unless you're working in
a freezer, it's probably dead. I just did a page on
troubleshooting laptop CPU overheating problems and
inspecting the laptop fan for linting or failure.
Hard
Drive Failure
Fortunately, laptop hard drives are
the one really generic part (aside from most memory)
that you don't have to worry too much about replacing.
I just pricewatch or call dirtcheapdrives and buy
the closest capacity match, which is usually somewhat
larger. Depending on the model, you may be able to
really upgrade to a much bigger drive on a replacement,
but you probably won't get the benefit of a faster
interface on an older notebook and the BIOS may not
recognize most of the capacity, so there's no point
in spending much more than you have to. Laptop hard
drives can be extremely easy to replace or moderately
difficult. The difference lies in how they are accessed.
Many older notebooks allow you to replace the hard
drive through a single-screw access panel on the bottom
of the unit, sometimes it's right under the battery
or the RAM. Other laptops require that you crack the
body open, remove the keyboard or the motherboard
(assembly varies from manufacturer to manufacturer),
really take the whole thing apart. The interface for
the IDE cable on the drives that come out easy is
often fixed in place, so the drive basically plugs
in, while the drives that require you to take the
whole thing apart often make remove the connector
on a flexible (and fragile) flat cable before removing
the drive. I have an illustrated guide on how to replace
a laptop hard drive of the easier type:-)
Ports
and Power Connector
Laptops are sometimes plagued by
internal failure of the physical connectors, like
the modem or network port seems to be detached within
the case, making it tough to get a good connection,
or the power connector solder joint to the board breaks.
The only way to fix these problems is to open up the
body of the laptop, determine exactly what has broken,
and do your best to restore it to the original condition,
rather than just kludging it. The problem with kludging
anything in a notebook is that the tolerances are
so tight that your kludge might fail as soon as you
snap the case back together. When soldering anything
on a laptop board, use a fine tip iron and don't gamble
on overheating the board and stripping away circuitry.
Use a decent solder sucker to quickly clean up the
old solder rather than fooling around with copper
wick, and if you get the feeling you're taking to
long, just stop and let it all cool down before trying
again.
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